Human Factors

Human Factors working group

Chaired by RZD (Russia)

Two aspects will be examined as priorities in order to further develop or reinforce activities in progress:

  • Staff training – both training of dedicated security staff within companies and security culture concerning all staff, in particular those in contact with the public
  • Handling of passengers – involving passengers in their own security (vigilance messages, staff alerts, etc.) and support provided to victims and their relatives in case of a security incident as part of crisis management and communication.

Main results are drafting awareness handbooks for staff and developing procedures on the behaviour to adopt in case of an attack or other emergency.

On 16-17 June 2015, a workshop on "Coping with terrorism: the role of Human Factors" was organized with RZD in Paris. The seminar was wery successful and it was decided to renew this type of workshop each year.

Below the leaflets published in November 2013 and 2014.