These regulations define the basic requirements for a quality management system for the companies in the Group’s holding which construct infrastructure and provide freight, passenger and logistics services and other activities.
“Increasing competition in the transport sector and the need to improve business efficiency require improvements to the quality management system. The introduction of modern technologies and quality management methods will allow the Company to take into account the expectations and requirements of our customers as far as possible,” said Oleg Belozerov, President of the Russian Railways.
The development of a quality management system is aimed at improving service quality at Russian Railways, attracting new customers and new markets, reducing costs, increasing the productivity and professionalism of the personnel and developing additional sources of investment.
The basic principles laid down in the system are customer focus, a process approach and risk-based thinking by determining possible risks and minimising their negative impact.
The company’s customers are key stakeholders interested in obtaining quality services provided by Russian Railways and include passengers, freight consignors and consignees and rolling stock operators. The quality management system for services involves examining the relevant divisions and units of the Holding Company on an ongoing basis with regard to customer needs and then implementing these requirements.
The creation of an effective quality management system at the Company requires maximum involvement on the part of all our employees.