Information published on 28 September 2017 in the UIC electronic newsletter "UIC eNews" Nr 563 - Railway Stations.

UIC Leaflet: Information in Stations

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  • Stations and Intermodal Hubs
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Scope of application

In stations, passengers should have useful elements and information for their route in the station. These elements constitute the information chain. This information
chain includes every means of communication in the station: wayfinding, timetables screens, sound broadcasting system, information kiosk, maps, internet,
mobile phone, etc.

This leaflet is about wayfinding, its objectives, implantation, implementation and all elements composing it. Structural component of the information and orientation
chain, wayfinding is a core service offered to passengers. It reflects the image and identity of a station or a network. This is why wayfinding should always be coherent and rigorous in its uses.

This leaflet describes principles and instructions to operationalize wayfinding system in order to inform and orientate passengers. These instructions should be applied into station and around it. They also should be applied when an existing wayfinding system has to be modified: changes in the wayfinding charter, station under construction, etc.

National rules and standards should be respected. This leaflet does not concern the field of responsibility covered by the Highway Code. If the indications cover safety equipment, such as emergency exits, etc., the corresponding legal regulations and norms should be complied with.