In September 2018, the annual RFC User Satisfaction Survey will be re-launched.
The RFCs are carrying out this survey in order to know the opinion of their present and future users and the terminals regarding their products and services, with the goal of further improving them for the benefit of international rail freight.
The survey has been conducted annually since 2014 and the RFCs have already been able to improve specific areas based on feedback from the respondents.
The RFCs are looking forward to receiving your feedback in order to keep increasing the quality of their products and services, monitored also by the set of KPIs that were developed with the UIC ECCO project. Your input will be greatly appreciated.
If you are interested in participating, please visit the websites of individual RFCs for more information about participation: