Information published on 3 July 2018 in the UIC electronic newsletter "UIC eNews" Nr 606.

Conference of Passenger Claims Departments to be held on 19 September 2018 in Paris

The CIT and UIC have great pleasure in inviting the staff of claims, sales and legal departments of their members to this year’s Conference of Passenger Claims Departments to be held at UIC Headquarters in Paris on Wednesday, 19 September 2018. The conference will offer both interesting presentations as well as workshops on current topics.

The presentations highlight for example the ongoing revision of the Rail PRR, the complaints handling at SNCF and Trenitalia and the role of mediation in dispute resolution presented by SNCF Médiatrice. The main themes of the workshops will be strikes (legal aspects, assistance, refunding of unused tickets etc.), the new rules on delay compensation for reservations bought in connection with rail passes, presented by Eurail Management and how the railways handle unexpected timetable changes in the light of PRR obligations, presented by Czech railways (CD).

The conference is limited to CIT and UIC members and participation is free of charge. The registration form and flyer with the detailed programme will soon be available on the CIT website: www.cit-rail.org.

For further information please contact Marc Guigon, Director of the UIC Passenger Department:

guigon@uic.org

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