Information published on 24 September 2019 in the UIC electronic newsletter "UIC eNews" Nr 661.

United States: Amtrak debuts new amenities for Acela non stop service between New York city and Washington D.C

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Launching September 23, complimentary items, cart service and tech kits further adds to an improved customer experience

Amtrak announced the unique amenities exclusive to its Acela Nonstop train, which begins its inaugural trip on Monday, Sept. 23, including: complimentary coffee, tea water, and a light snack, “at seat” cashless cart service offering a limited menu of snacks and beverages and onboard phone charging kits for sale. Offering nonstop service between New York Penn Station (NYP) and Washington Union Station (WAS), customers will continue to enjoy the many features available on current Acela service, including the full menu in the Café Car, as well as access to the Quiet Car.

“Train travel offers a number of advantages over other modes of transportation, and with the new amenities offered on Acela Nonstop, we are raising the bar even higher to enhance the journey,” said Vice President of Amtrak Northeast Corridor Service Line Caroline Decker. “On the Northeast Corridor, Acela’s savvy, sophisticated customers expect a premium experience when they board our trains, and that’s what they will be getting with these new amenities and with nonstop service.”

The schedule is one southbound (NYP-WAS) in the morning and one northbound train (WAS-NYP) in the afternoon with an approximate trip time of two hours and 35 minutes. The southbound train will depart NYP at 6:35 a.m. and is scheduled to arrive at WAS around 9:10 a.m. The northbound train will depart WAS at 4:30 p.m., and arrive at NYP around 7:05 p.m.

While the Acela Nonstop is currently only available once per day only on weekdays between NYP and WAS, Amtrak will be weighing potential expansion in terms of location and frequency. In its 2018 Fiscal Year, NYP and WAS were Amtrak’s top two busiest stations across the national network.

(Source: Amtrak)