Information published on 26 May 2020 in the UIC electronic newsletter "UIC eNews" Nr 693.

United States: Amtrak: Ready for our customers

Delivering new travel standards, Amtrak strengthens commitment to customer and employee safety

  • North America
  • Safety
  • Covid-19
  • News from UIC members

In an effort to simplify and safeguard the travel experience as America gradually reopens, Amtrak wants to reassure customers that several added cleanliness and convenience measures have been implemented.

“Now more than ever, we stand ready to play a critical role as our nation recovers. We are doing everything we can to offer vital transportation services in a way that prioritizes employee and customer safety and well-being,” said Amtrak President and CEO Bill Flynn.

While some routes have been reduced or suspended, Amtrak has and will continue to operate as an essential service. On the Northeast Corridor, Acela will resume on a reduced schedule starting June 1 and other trains will return to service by monitoring demand and working with state partners to prioritize safety.

Amtrak and train travel will lead the way and set a new standard of transportation. While continuing to leverage a full-time medical director and public health and safety teams who have been on the front lines throughout the Covid-19 outbreak providing expert counsel, Amtrak has implemented the following measures:

  • When you book
  • Enhanced station procedures
  • Contact-free travel experience
  • Onboard
  • Giving back: Fewer trains have resulted in a surplus of food and supplies. Amtrak is donating extra food to shelters in locations around the country to help those in need during this unprecedented time.

Amtrak continues to evaluate current practices and launch new initiatives to support personal safety.

For more information, follow Amtrak on social media, subscribe to Amtrak email notifications and visit Amtrak.com/coronavirus to stay updated on the latest news and important information on our services.

(Source: Amtrak)

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