Skip to main content

Status: Past event

Fri 16 Jan 202609:00 – 12:30

UIC CEMP CRTS Workshop Online: Cleaning Protocols for Railway Services

About

Duration: 2.5 hours Date & Time: 16 January 2026, 09:00-12:30 Platform: Teams Registration link: https://evenium.events/uiccleaning

This workshop, organised by the UIC Commuter Rail Transport Systems (CRTS) and Customer Experience groups (CEMP), will bring together international experts to examine current practices and explore innovative approaches across on-board services, stations, and rolling stock maintenance regarding cleaning.

1. Context:

Cleaning has become a strategic component of commuter rail operations, directly influencing passenger perception, customer experience, health and safety, and operational reliability. In the context of increasing passenger expectations, tighter operational turnarounds, and growing attention to hygiene and sustainability, railway undertakings are required to continuously adapt and modernise their cleaning practices.

Across on-board services, stations, and rolling stock maintenance facilities, operators face common challenges such as managing high passenger flows, ensuring consistent quality standards, integrating cleaning activities within constrained operational windows, and optimising costs while maintaining a high level of service. At the same time, technological innovation, new materials, digital monitoring tools, and alternative organisational models are opening new opportunities to enhance efficiency and performance.

2. Objectives:

  • Showcase current cleaning practices in on-board services, stations, and rolling stock maintenance.
  • Identify operational challenges and highlight opportunities to enhance efficiency, quality, and passenger satisfaction.
  • Share practical case studies, tools, and technologies supporting modern cleaning operations.
  • Foster dialogue and coordination among railway stakeholders to harmonise cleaning standards and procedures.
  • Encourage collaboration and the exchange of best practices within the global railway community.

3. Target Audience:

  • Railway operators
  • Infrastructure managers
  • Cleaning service providers
  • Research institutions
  • Industry partners

4. Expected Outcomes:

  • Participants will gain a clearer and shared understanding of current cleaning practices applied to on-board services, stations, and rolling stock maintenance, including their operational constraints and performance drivers. The workshop will enable the identification of practical solutions and innovative approaches that can improve cleaning efficiency, quality, and consistency while enhancing the overall customer experience.
  • The exchange of case studies and operational feedback will support benchmarking and inspire the adoption of new tools, technologies, and organisational models adapted to different network contexts. In addition, the workshop will strengthen dialogue and cooperation among international railway stakeholders, contributing to the harmonisation of approaches and the dissemination of best practices within the UIC community.

5. Webinar Structure Programme

09:00-09:30 Part 1: Welcome and Opening Remarks

  • Introduction to the webinar and its significance
Vanessa Perez, Senior Advisor, Passenger Department, UIC
  • Clean Rail-Clear Expectations: From First Impression to Lasting Trust: The Role of Cleanliness in Rail Services (Insights from CEMP Handbooks)
Joaquin Botella, Chief Technical Engineer, CEMP/Sener

09:30-10:30 Part 2: "Global Experiences in managing Cleaning Operations”

o Detailed case studies from selected railways

  • Depot cleaning and on-board cleaning @DSB, Denmark
Magnus Just Hansen, International Affairs, DSB
  • B-Cleanup, urgent cleaning interventions onboard @SNCB, Belgium
Pieter Cools, Expert Third Party Services, SNCB
  • Cleaning management @Trenord, Italy
Daniele Gambero, Sales Systems and Customer Journey Development, Trenord
  • Cleaning @SBB, Switzerland
Jerre Steiger, Product Owner CLEO (Cleaning & Gleisspiegel), Personelle Führung DSO BPS, SBB

10:30-10:45 Comfort Break

10:45-12:30

o Detailed case studies from selected railways

  • Cleaning Protocols for Regional train services: Trenitalia’s experience and expectations.
Alessandra Scarpino, Regional cleaning and decorum control and Irene Nocera, Regionale, Regional contract management, Trenitalia
  • Train Cleaning procedures in relation with customer satisfaction at FGC
Carlos García Seco, Head of Production-Circulation, FGC
  • NS's Approach to Prevention and Removal
Jan Hein Jonkergouw, Manager Exterior Cleaning, NS
  • Cleaning@SMGG Stations Managers Global Group
Maria Gusarova, SMGG Senior Advisor, UIC

12:15-12:30 Part 3: Closing Remarks

  • Summary of key takeaways from the webinar.
  • Future steps and opportunities for further engagement.

Registration is available at https://evenium.events/uiccleaning