Amtrak, in partnership with the city of Norfolk, has deployed new, electronic, ADA-compliant passenger information displays (PIDS) at the train station. In addition, customer service representatives are on staff and available to assist passengers in purchasing tickets and providing other travel information.
The PIDS are located in the station and on the platforms and communicate real-time train and bus status, general boarding announcements and security messages in both audible and visual formats.

The Northeast Regional serves the Norfolk station and provides a same-seat trip to Petersburg, Richmond, Washington, D.C., Baltimore, Philadelphia and cities as far north as Boston. The station is also a stop for the Thruway bus connection for service to the Amtrak station in Newport News.

Amtrak, the Virginia Department of Rail and Public Transportation, Norfolk Southern, CSX (CSX Transportation), and the city of Norfolk worked to bring intercity passenger rail service back to the city in December 2012. In Fiscal Year 2014, the station served more than 41,000 passengers.

(Source: Amtrak)