As part of the first phase of a comprehensive plan to improve the quality of passenger service onboard “Tulpar-Talgo” trains, 140 employees were awarded certificates. Until present, the educational centre has trained over 100 conductors.

Staff training is carried out in seven areas in which special attention is paid to the knowledge of three languages (Kazakh, Russian and English), ethics, communication, culture, language, client orientation, conflict resolution and others.

At the educational centre for training staff are working professional trainers who also lead workshops to prepare railway workers to organise the international exhibition “EXPO-2017”.

Currently, JSC “Passenger Transportation” is preparing the activities for the introduction of new services for “Tulpar-Talgo” passenger trains in the second half of this year.

Presenting certificates to conductors, the President of JSC “Passenger Transportation” Ermek Tulegenov said: "The work on improving the quality of service will continue in all other passenger trains of JSC NC KTZ. Our goal is to form a new image of the national carrier.”

(Source: KTZ)