To increase organizational effectiveness, improve service to its 31 million customers and position itself for an even more competitive future, on January 4 Amtrak announced several management and organizational changes.

Effective immediately, Amtrak President and CEO Wick Moorman reduced by half the senior management team into six direct reports:

• Operations – Scot Naparstek, Chief Operating Officer
• Marketing and Business Development – Jason Molfetas, Executive Vice President
• Finance – Jerry Sokol, Chief Financial Officer
• Law – Eldie Acheson, General Counsel and Corporate Secretary
• Administration – DJ Stadtler, Chief Administrative Officer
• Planning, Technology and Public Affairs – Stephen Gardner, Executive Vice President

“Since joining the Amtrak team in September, I’ve been impressed by the dedication and passion of our employees and leadership team,” said Moorman. “This new structure aligns with our focus on improving the way we do business, modernizing and enhancing the customer experience, and investing in the future.”

To strengthen focus on safety and service delivery, train operations will be managed regionally through three general managers and supported by Mechanical, Engineering, Network Support, Police and Security organizations.

The Marketing and Business Development group will be expanded beyond its traditional role to include product development, planning, and contract management functions of the current business lines.

A new Administration group will serve to efficiently manage key administrative and support functions including Human Resources, Labor Relations, Procurement and Enterprise Project Management.

Certain corporate planning, IT and station and facility functions, as well as the Government Affairs and Corporate Communications division, will be transferred to the new Planning, Technology, and Public Affairs group.

The changes will also allow Amtrak more organizational flexibility to fully comply with the new account structure created in the Fixing America’s Surface Transportation Act (FAST Act), and will provide greater transparency to Amtrak’s customers and stakeholders. Congress included Amtrak reauthorization for the first time ever in the 2015 surface transportation bill, affirming the importance of Amtrak’s network of service that connects more than 500 rural and urban communities in 46 states.

(Source: Amtrak)