“An inspiring worldwide travel to the future of commuter and regional train services”
The UIC Passenger Department is eager and delighted to be holding the seventh Training on Commuter and Regional Train Services, in person, in Copenhagen hosted by DSB.
The training will focus on leveraging emerging technologies to improve operations and customer experience in Commuter and Regional Rail services.
Objectives
- Offer an accurate and comprehensive overview of Commuter and Regional Train Systems all around the world and the latest challenges these services face in relation to the new passenger behaviour;
- Provide trainees with all the information needed to facilitate decision-making on the subject of Commuter and Regional Train Systems;
- Give a global vision of Commuter and Regional Train Services on the system regarding the evolutionary scenario with a customer-centric approach;
- Foster exchange of experience and information about the latest developments in this field.
Target groups
The training is targeted at:
- Managers in decision-making positions in the transport sector in general and in the railways in particular;
- Ministries, local or regional authorities, advisory bodies or agencies;
- Universities or associations ;
- The experience tells us that it is also very convenient for young employees in railway companies to give them a worldwide vision of the sector and creating their international network.
Conditions for participation
- The course is targeted at people interested in acquiring a comprehensive overview of the commuter and regional train systems
- Course participants do not need to have prior knowledge of any specific subject relating to commuter and regional train systems
- Therefore, we wish to make attendance mandatory for ALL sessions.
- Every participant will receive a certificate.
Venue
Bella Sky Conference & Event
Martha Christensens Vej 10 - Entrance 3
2300 Copenhagen S
Denmark
Programme
The main topics to be addressed during the training will be as follows:
- Legal framework: trends, challenges and impact to the railway sector
- Technology for the rail companies (predictive maintenance, IoT, AR)
- Dynamic Session: “Anticipating the Future of Train Travel: Expectations and Beyond”
- Technology to improve on board experience (solutions to enhance the value of travel time)
- Technology to improve pre-post train journey experience (ticketing, maas, station)
The programme includes: Lectures and a dynamic design thinking session. This is a great opportunity to improve competences and enlarge international networking.
Detailed programme:
More speakers to be confirmed in the coming weeks.
Day 1. 29 October (from 09:00 to 17:00)
Opening
- Flemming Jensen , CEO, DSB
- Federica Follesa, Chair, UIC CRTS
- Bertrand Minary, Director, Passenger Department, UIC
Session 1: Trends and Changes and impact to the railway sector
Geopolitical trends and impact
Legal Framework and Economic Framework
- Ian Vavra, Legal Advisor, CIT, Switzerland
- Andrea Giuricin , CEO, TRA consulting, Italy
Session 2: Technologies for the rail company
AI in rail: adoption and trends - UIC Talent Expertise & HR Development Seminar
- Leo Melnikov, Partner & Core Member of Digital & Analytic, McKinsey, France
AI against antisocial behaviour on board and in stations
- Oriol Juncadella, Director of Operations, FGC, Spain
Predictive Maintenance
- Philippe De Laharpe, R&D Project Manager for Telediagnosis and Artificial Intelligence at SNCF Voyageurs, France
Predictive delay
Augmented reality for learning railway process
SOCIAL DINNER
Day 2. 30 October (from 09:00 to 17:30)
Session 3: Dynamic Session
Design Thinking Activity in cooperation with EELISA and Accenture
Dynamic session, organised by EELISA_HEAR Community and Accenture, to discuss:
"Travel by train in the next future: expectation".
Session 4: Technology to improve on board experience
Technologies for trains
- Marco Sacchi, Senior Director, Global Platforms & Innovation - Rolling Stock, Hitachi
Technologies for valuing travel time: because your travel time is worth it
The enhancement of five senses on board
Rail to land, Universidad Politecnica de Madrid, Spain
Mindfulness and Train TV, others
- Masahiro Swayanagi, JR-East, Japan
Technology to improve autonomous travel for people with disability (app board support and development - disability card
- Federica Follesa, Trenitalia, Italy
Day 3. 31 October (from 09:00 to 17:30)
Session 5: Technology to improve pre-post train journey experience
Technologies for station
- Maria Gusarova, UIC Project manager station group, France
- Automatic Ticket Gates, Masahiro Swayanagi, JR-East, Japan
Technologies for leisure and commuter customers: different needs, different solutions
- Check in and out app, Kermit, DSB
New distribution and ticketing systems for railways (OSDM case)
- Bertrand Minary, Director Passenger Department UIC
Dynamic ticketing for an advanced relation with customers
Loyalty programmes
Open Discussion
12:30 -13:00 Final Session - Conclusions
Conclusions - Delivery of CRTS Training Certificates - Closing
- Federica Follesa, Chair, UIC CRTS
- Bertrand Minary, Director Passenger Department UIC
Speakers
 Bertrand MinaryBertrand Minary is Passenger Director and coordinator for Latin America and Middel East Regions at the UIC (International Union of Railways). He has a wealth of experience in a wide range of entities in the railway sector, especially at SNCF Group during 20 years, where he held the position of Industry & Innovation Director for Rail Logistics Europe, the 2nd rail freight player in Europe. Between 2021 and 2024, he has headed the Railenium technological research institute, which drives innovation for the French rail industry, in support of ecological transition and competitiveness. His trends always were railway system approach, railway operations, customer and market, Supply Chain, innovation and digital. |
 Frederica FollesaIn Ferrovie dello Stato Italiane - then Trenitalia - since 1998, she is head of PSO (Public Service Obligation)’s contracts, Fares, Terms and Conditions for the Regional Business and Intermodality development Department. She has been involved in many international activities within the UIC and UITP Associations. Currently she is Chairwoman for the Commuter and Regional Train Services group in UIC and member of Urban, Suburban, Regional Railways Committee in UITP. From 2008 to 2011 she was professor of Transport at the University Sapienza in Rome. Graduated in Architecture (Urban and regional planning), she studied in the University Sapienza in Rome, the Oxford Brooks University (UK) and the Savaria Urbanisztikai Nyari Egyetem (HU). Then she took the 1st master on Regional Public Transport by Politecnico di Milano and ISFORT and then a master in Economics and Politics of Transport at the University Sapienza in Rome. |
 Andrea GiuricinAdj.Prof. Dr. Andrea Giuricin is CEO of TRA consulting, a strategic consultancy company based in Barcelona and Milan with international customers from Europe, Middle East, Asia, America working with the top management (CEO and President) in the strategic and operational decisions. He created the “studies office” for the CEO of Italo-NTV, the first private high speed rail company in open access competition and he worked in the first HSR markets open to the competition (Italy, South Korea, Spain and France) as strategic and operational consultant for the CEOs and top managers of the Railway companies. He is working with several other project in the rail industry, including rail freight operators and infrastructure managers. He is senior transport consultant for the World Bank, reforming transport sector in Asia and Africa and for the United Nations. In the last years he was speaker at International Transport Forum of OECD. |
 Magnus Just HansenDirector of International Affairs, DSB Magnus represents the Danish passenger railway operator DSB in different working groups in the Community of European Railways and Infrastructure companies (CER), in the International Union of Railways (UIC) and in the TAP TSI Services Governance Association (TSGA). Furthermore, Magnus has been appointed as the Danish National Contact Point (NCP) for the Telematic Application of Passengers (TAP-TSI). Completed a master’s in political science from the University of Copenhagen in 2010. After the graduation in 2010 Magnus have worked in the Danish Ministry of Transport and in The Danish Road Directorate. In February 2015 Magnus joined DSB. |
 Oriol Juncadella-FortuniOriol Juncadella-Fortuni is a Civil Engineer from the Polytechnic University of Catalonia (class of 1988) and Graduated from IESE in Business Management (Class of 1996), and in Crowd Management from the Tokyo Metro Training School (class of 2018). Between 1988 and 1990 he was assistant director of the Office of the General Plan of Sabadell City Council, for the development of the mobility plan, the road plan and the economic program. Since 2011 he has been Director of FGC Operadora. Previously, at Ferrocarrils de la Generalitat de Catalunya, he was Director of Operations (2000-2011), Coordinator of the General Technical Secretary (1999-2000), Head of Studies and Programmes (1996-1999), Head of Commercial Development (1993-1996) and Deputy Head of Planning (1990-1993). Currently he is the representative of FGC in different committees, commissions and various initiatives of the Administration and civil society related to mobility, security, intermodality and accessibility, in its management aspect and with a high content of innovation. He chairs the Mobility, Transport and Logistics Committee of the College of Civil Engineers in Catalonia. He is a member of the following international committees:
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 Michela CuozzoDigital marketing consultant in Accenture Song. Along her career in marketing - started in 2016 - she deepened her expertise in social media strategy, working for a wide range of industries, including Travel & Transportation and Public Administration sectors. She collaborates with Trenitalia Regionale to support the brand’s social media project, by supervising brand reputation monitoring and assuring the correct functioning of social care technologies. Graduated in Economy, she then took a master in Marketing Management at LUISS Business School in Rome and a course in International Marketing and Logistics at ESSCA School of Management in Budapest. |
 Fabiano FerraFabiano Ferra is a Senior Manager for Accenture Marketing Operations organization in Italy. Fabiano’s professional experience has developed in Accenture since 2004 mainly in the Automotive, Travel & Transportation and Public Administration sectors, throughout his career, he has worked with several clients, with extensive experience in business transformation, including operating model change, business process transformation, and large-scale technology implementation. In the last 10 years he has held various positions in ambitious programs in the Digital Marketing field, with a focus on Digital Sales, Social Media, Content and Campaign management, Performance and Conversion Rate Optimization. In 2019 he started to work with Trenitalia Regionale for the design and management of the Social channels strategy and the Social Care service implementation. He earned his degree in Computer Science from the Università degli Studi di Salerno. |
 Rui XUE Rui XUE, a distinguished researcher at the China Academy of Railway Sciences (CARS). Rui has an impressive track record in the realm of technology, particularly within the domains of artificial intelligence. Her work extends to the application of these cutting-edge technologies in the railway sector. Her professional journey, spanning roles at the Big Data and AI Innovation Center and the Infrastructure Inspection Research Institute, underscores her expertise in digital applications and algorithms within the railway industry. |
Registration
- Registration fee is 1000 euros. (20 % discount for UIC Members)
- Fee includes all training sessions, full working documents, lunches, and a social dinner.
- Fee does not include Hotel accommodation and dinners.