The CIT and UIC have great pleasure to invite the staff of claims, sales and legal departments of their members to the Passenger Claims Departments’ Conference to be held at CIT in Bern, Switzerland on Thursday, 24 September 2020. Participants will be able to join the conference via video streaming using a web conference tool.

During the session participants will be given an overview on assistance to passengers from a legal point of view with analyses of article 18 of PRR, followed by a contribution on the legal implications of Covid-19 on passenger transportation.

Different speakers from the railway sector will then practically present Regulation (EC) No 1371/2007 on rail passengers’ rights and obligations (PRR), how they provide assistance on board the trains and in stations, how they dealt with the after-sales process in the context of Covid-19.

Moreover, there will be an overview on CIT products which are of interest for customer services, including the revised Manual on Data Protection (MDP), amendments to the AIV and to the MIRT and other useful information coming from the CIT.

The highlight of the conference will be the workshops dealing with the assistance for continuation of the journey due to missed connections and the offering of accommodation when the passenger has missed the last connection of the day.

The conference offers good opportunities for networking, giving participants the possibility to discuss unclarified issues or disputed cases, especially for the customer assistance which is a permanent challenge for customers services.