7th Training on Commuter and Regional Train Services

29 – 31 October, Copenhagen

“An inspiring worldwide travel to the future of commuter and regional train services”

The UIC Passenger Department is eager and delighted to be holding the seventh Training on Commuter and Regional Train Services, in person, in Copenhagen hosted by DSB.

The training will focus on leveraging emerging technologies to improve operations and customer experience in Commuter and Regional Rail services.


  • Offer an accurate and comprehensive overview of Commuter and Regional Train Systems all around the world and the latest challenges these services face in relation to the new passenger behaviour;
  • Provide trainees with all the information needed to facilitate decision-making on the subject of Commuter and Regional Train Systems;
  • Give a global vision of Commuter and Regional Train Services on the system regarding the evolutionary scenario with a customer-centric approach;
  • Foster exchange of experience and information about the latest developments in this field.

Target groups

The training is targeted at:

  • Managers in decision-making positions in the transport sector in general and in the railways in particular;
  • Ministries, local or regional authorities, advisory bodies or agencies;
  • Universities or associations ;
  • The experience tells us that it is also very convenient for young employees in railway companies to give them a worldwide vision of the sector and creating their international network.

Conditions for participation

  • The course is targeted at people interested in acquiring a comprehensive overview of the commuter and regional train systems
  • Course participants do not need to have prior knowledge of any specific subject relating to commuter and regional train systems
  • Therefore, we wish to make attendance mandatory for ALL sessions.
  • Every participant will receive a certificate.


Bella Sky Conference & Event
Martha Christensens Vej 10 - Entrance 3
2300 Copenhagen S


The main topics to be addressed during the training will be as follows:

  • Legal framework: trends, challenges and impact to the railway sector
  • Technology for the rail companies (predictive maintenance, IoT, AR)
  • Dynamic Session: “Anticipating the Future of Train Travel: Expectations and Beyond”
  • Technology to improve on board experience (solutions to enhance the value of travel time)
  • Technology to improve pre-post train journey experience (ticketing, maas, station)

The programme includes: Lectures and a dynamic design thinking session. This is a great opportunity to improve competences and enlarge international networking.


  • Registration fee is 1000 euros. (20 % discount for UIC Members)
  • Fee includes all training sessions, full working documents, lunches, and a social dinner.
  • Fee does not include Hotel accommodation and dinners.

UIC contact: Vanessa Pérez Miranda perez@uic.org

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Wednesday 20 March 2024