“An inspiring worldwide travel to the future of commuter and regional train services”
The UIC Passenger Department is eager and delighted to be holding the seventh Training on Commuter and Regional Train Services, in person, in Copenhagen hosted by DSB.
The training will focus on leveraging emerging technologies to improve operations and customer experience in Commuter and Regional Rail services.
Objectives
- Offer an accurate and comprehensive overview of Commuter and Regional Train Systems all around the world and the latest challenges these services face in relation to the new passenger behaviour;
- Provide trainees with all the information needed to facilitate decision-making on the subject of Commuter and Regional Train Systems;
- Give a global vision of Commuter and Regional Train Services on the system regarding the evolutionary scenario with a customer-centric approach;
- Foster exchange of experience and information about the latest developments in this field.
Target groups
The training is targeted at:
- Managers in decision-making positions in the transport sector in general and in the railways in particular;
- Ministries, local or regional authorities, advisory bodies or agencies;
- Universities or associations ;
- The experience tells us that it is also very convenient for young employees in railway companies to give them a worldwide vision of the sector and creating their international network.
Conditions for participation
- The course is targeted at people interested in acquiring a comprehensive overview of the commuter and regional train systems
- Course participants do not need to have prior knowledge of any specific subject relating to commuter and regional train systems
- Therefore, we wish to make attendance mandatory for ALL sessions
- Every participant will receive a certificate.
Venue
Bella Sky Conference & Event
Martha Christensens Vej 10 - Entrance 3
2300 Copenhagen S
Denmark
Programme
The main topics to be addressed during the training will be as follows:
- Legal framework: trends, challenges and impact to the railway sector
- Technology for the rail companies (predictive maintenance, IoT, AR)
- Dynamic Session: “Anticipating the Future of Train Travel: Expectations and Beyond”
- Technology to improve on board experience (solutions to enhance the value of travel time)
- Technology to improve pre-post train journey experience (ticketing, maas, station)
The programme includes: Lectures and a dynamic design thinking session. This is a great opportunity to improve competences and enlarge international networking.
Detailed programme:
More speakers to be confirmed in the coming weeks.
Day 1. 29 October (from 09:00 to 17:00)
Opening
- Flemming Jensen , CEO, DSB
- Federica Follesa, Chair, UIC CRTS
Session 1: Trends and Changes and impact to the railway sector
AI in rail: adoption and trends
- Alberto Chiuli, Associate Partner, McKinsey, Italy
Current and future EU legal framework which may have impact on CRTS
- Jan Vávra, Passenger Transport Expert, CIT, Switzerland
Economic framework: PSO, TAC and Capacity allocation in different business model
- Andrea Giuricin, CEO, TRA consulting, Italy
Session 2: Technologies for the rail company
Trenord: driving the future of Lombardy’s railway system. Explore new
technologies and targets
- Leonardo Cesarini, CCO, Trenord, Italy
Innovative Security technologies for rail
- Bruno De Rosa, Senior Advisor UIC
AI against antisocial behavior on board and at stations
- Oriol Juncadella, Director of Operations, FGC, Spain
Improving the train experience for people in rural areas connecting more
places and people
- Paula Fernández Valenzuela, Director of Passenger Department, EFE, Chile
Marmaray Commuter Services in Türkiye
- Mehmet Kavurgaci, Manager of Passenger Services of TCDD Transport, Türkiye
Day 2. 30 October (from 09:00 to 17:30)
Session 3: Dynamic Session
Design Thinking Activity in cooperation with EELISA and Accenture
Dynamic session, organised by EELISA_HEAR Community and Accenture, to discuss:
“Travel by train in the next future: expectation”.
Session 4: Technology to improve on board experience
Technologies for trains: Rolling stock current state of the art and future challenges
- Marco Sacchi, Senior Director, Global Platforms & Innovation - Rolling Stock, Hitachi
- Sunna Jónsdóttir Marchant, manager of the Future Trains Tech Team, DSB, Denmark
Gen AI to improve customer experience
- Michela Cuozzo, Digital Marketing Consultant, Accenture
Technologies for valuing travel time: because your travel time is worth it
The enhancement of five senses on board
- Vanessa Perez Miranda, Senior Advisor, Passenger Department UIC
Solutions to Enhance the Tourism Potential of Regional and Commuter Trains
- Carlos Romero, Assistant Professor of Railways, Universidad Politécnica de Madrid
Japanese on board and station services
- Masahiro Swayanagi, JR-East, Japan
Technology to improve autonomous travel for people with disability (app board support and development - disability card
- Federica Follesa, Regional Contract Management Manager, Trenitalia, Italy
SOCIAL DINNER
Day 3. 31 October (from 09:00 to 12:30)
Session 5: Technology to improve pre-post train journey experience
How the flow counting can contribute to the overall experience in stations. The Monaco use case
- Fabrice Morenon, Managing Director of SNCF Hubs & Connexions
MaaS, Mobility as a Service, state-of-the-art
- Gabriele Giustiniani, Urban and transport analyst, Director UNeed.it, Italy
Check in and out app, Kermit case
- Julie Rømer and Johan Rindmar, App Managers, DSB
Multimodal Ticketing IT solutions: Planning, Booking, Fulfillment and Inspection
- David Sarfatti, Senior Advisor UIC
Open Discussion
11:30 -12:30 Final Session - Conclusions
Conclusions - Delivery of CRTS Training Certificates - Closing
- Federica Follesa, Chair, UIC CRTS
- Vanessa Perez Miranda, Senior Advisor, Passenger Department UIC
Speakers
Frederica Follesa |
Alberto Chiulli
Associate Partner McKinsey
Alberto is an Associate Partner in McKinsey & Company and core fellow of McKinsey European Transport, Logistics and Infrastructure practice.
His core capabilities are strategy, business transformations and operations in Railway, Urban Transit, Road and Airport infrastructures.
LinkedIn: https://www.linkedin.com/in/alberto-chiulli-66669996/?originalSubdomain=it/
Jan Vávra
Passenger Transport Expert, CIT
After his master studies in the Czech Republic (Masaryk University) and Denmark (Copenhagen’s University), Jan Vávra has gained his competences in passenger transportation within his 12-year service at Czech Railways where he was responsible primarily for international conditions of carriage, commercial relations between carriers and for different ticketing issues. Between 2016 and 2019 he was also chairing the East-West Steering Committee at UIC.
Since 2020 Jan Vávra works for the International Rail Transport Committee (CIT) in Bern as an expert in rail passenger transportation (ticketing issues and after-sales matters related to the PRR).
LinkedIn: https://www.linkedin.com/in/jan-v%C3%A1vra-b3757111a/
Andrea Giuricin
CEO TRA consulting, Senior advisor for Investment funds, Senior Consult. World Bank, Transport economist at CESISP-UNIMIB
Adj. Prof. Dr. Andrea Giuricin is CEO of TRA consulting, a strategic consultancy company based in Barcelona and Milan with international customers from Europe, Middle East, Asia, America working with the top management (CEO and President) in the strategic and operational decisions.
He created the “studies office” for the CEO of Italo-NTV, the first private high speed rail company in open access competition and he worked in the first HSR markets open to the competition (Italy, South Korea, Spain and France) as strategic and operational consultant for the CEOs and top managers of the railway companies. He is working with several other projects in the rail industry, including rail freight operators and infrastructure managers.
He is senior transport consultant for the World Bank, reforming transport sector in Asia and Africa and for the United Nations. In the last years he was speaker at the International Transport Forum of the OECD.
https://www.linkedin.com/in/andrea-giuricin-5a30a818/
Magnus Just Hansen
Director of International Affairs, DSB
Magnus represents the Danish passenger railway operator DSB in different working groups in the Community of European Railways and Infrastructure companies (CER), in the International Union of Railways (UIC) and in the TAP TSI Services Governance Association (TSGA). Furthermore, Magnus has been appointed as the Danish National Contact Point (NCP) for the Telematic Application of Passengers (TAP-TSI).
Completed a master’s in political science from the University of Copenhagen in 2010. After the graduation in 2010 Magnus have worked in the Danish Ministry of Transport and in The Danish Road Directorate. In February 2015 Magnus joined DSB.
LinkedIn: https://www.linkedin.com/in/magnus-just-hansen-299649/
Leonardo Cesarini
Chief Commercial Officier, Trenord
Over 30 years of experience in sales and marketing in major multinational FMCG (Bolton and Hasbro), organized tourism and hospitality (Club Mediterranée and Boscolo Hotels) and transport: airlines (Meridiana Fly), car rental (EuropCar) and, since 2017, in the railway sector as Chief Commercial Officier of Trenord.
LinkedIn: https://www.linkedin.com/in/leonardocesarini/
Oriol Juncadella-Fortuni
FGC Operation Director
Oriol Juncadella-Fortuni is a Civil Engineer from the Polytechnic University of Catalonia (class of 1988) and Graduated from IESE in Business Management (Class of 1996), and in Crowd Management from the Tokyo Metro Training School (class of 2018).
Between 1988 and 1990 he was assistant director of the Office of the General Plan of Sabadell City Council, for the development of the mobility plan, the road plan and the economic program.
Since 2011 he has been Director of FGC Operadora. Previously, at Ferrocarrils de la Generalitat de Catalunya, he was Director of Operations (2000-2011), Coordinator of the General Technical Secretary (1999-2000), Head of Studies and Programmes (1996-1999), Head of Commercial Development (1993-1996) and Deputy Head of Planning (1990-1993).
Currently he is the representative of FGC in different committees, commissions and various initiatives of the Administration and civil society related to mobility, security, intermodality and accessibility, in its management aspect and with a high content of innovation.
He chairs the Mobility, Transport and Logistics Committee of the College of Civil Engineers in Catalonia.
He is a member of the following international committees:
- UITP Regional and Suburban Railways Committee
- Committee on Commuter and Regional Rail Services of the UIC
- ALAMYS Steering Committee
He is a member of the following permanent working groups:
- Observatory of Civic Behaviour in Rail Transport, which coordinates, with representation from all operators of railway and tram systems in Spain
- Working Group of Experts on Railway Operations, coordinated with the collaboration of the Spanish Railways Foundation
- ATUC Accessibility Working Group
- MoU UITP-International Trade Federation Coordination Group
Teaching:
- Lecturer of the “General Land Transport Course” of the Spanish Railways Foundation, in the module “Operation of regional lines”
- Coordinating lecturer of the subject “Technical Exploitation of Railway Infrastructures” of the “Master in Railway Systems and Electric Traction” of the UPC
- Lecturer of the “Master of Planning and Management of Mobility” of the UPC
- Lecturer of Commuter and Regional train services Training at UIC
LinkedIn: https://www.linkedin.com/in/oriol-juncadella-i-fortuny-b7828b22/
Bruno De Rosa
Senior Security Advisor
Bruno De Rosa is a Senior Security Advisor at UIC Security Division, seconded by FS Security S.p.A. (FS Italiane Group). With a background in law, he specialized in intelligence and in homeland security. He started his career as a researcher in geopolitics, and he achieved relevant experience in open-source intelligence monitoring and analysis for reputational due diligence and risk management. Within the FS Italiane Group (RFI S.p.A., Ferrovie dello Stato Italiane S.p.A., FS Security S.p.A.) he matured a wide-ranging experience in corporate security, field-level security operations, protection of critical infrastructures, security policing and training. As a senior security advisor at UIC from 2023, he has been coordinating the activities of the UIC Working Group on New Technologies and working on EU-funded research projects in the domains of cybersecurity, serious crimes and terrorism.
LinkedIn: https://www.linkedin.com/in/br1derosa/
Paula Fernández
Director of Passenger Department, EFE
LinkedIn: https://www.linkedin.com/in/pafernan/?locale=en_US
Mehmet Kavurgaci
Passenger Service Manager, TCDD Taşımacılık A.Ş.
Graduated from Railway High School in 1998 and began his career at TCDD in1999 as a train driver. Over the course of 11 years, he gained extensive experience operating freight, passenger and suburban trains. While working as a machinist he pursued further education, earning a bachelor’s degree in Finance from Anadolu University and a degree inIndustrial Engineering from Istanbul University. After serving as a high-speed train machinist for 10 years, he was promoted to the role of Passenger Services Manager. For the past three years, he has been working as a Department Manager, overseeing various operational aspects of therailway services.
LinkedIn: https://www.linkedin.com/in/mehmet-kavurgaci-90a427128/
Marco Sacchi
Senior Director for Global Innovation and Platforms in Hitachi Rail
He has more than 25 years experience in multiple business fields and disciplines, mostly in rail. Leading the development of innovative solutions and platforms, focused on Very High Speed market segment, including ETR1000 in Italy and HS2 in UK as well as multimode, hybrid trains to foster sustainability of the rail operations.
LinkedIn: https://www.linkedin.com/in/marco-sacchi-96168a45/?originalSubdomain=it
Sunna Jonsdottir Marchant
Manager of Future Trains Tech Team
Sunna studied Global Business Engineering and joined DSB in 2010. She has over 15 years of experience with project management and leadership. For the past 8 years she has built her expertise within tendering and procurement of trains, specifically within passenger experience. She has both worked as an expert and later overall responsible for passenger experience across DSBs procurement programs. Today, Sunna is head of Future Trains Tech Team in Strategy and Rolling Stock in DSB, where she has a team of engineers and designers working across DSBs procurement programs.
LinkedIn: https://www.linkedin.com/in/sunna/
Michela Cuozzo
Digital Marketing Consultant at Accenture
Digital marketing consultant in Accenture Song. Alongside her career in marketing - started in 2016 - she deepened her expertise in social media strategy, working for a wide range of industries, including Travel & Transportation and Public Administration sectors. She collaborates with Trenitalia Regionale to support the brand’s social media project, by supervising brand reputation monitoring and assuring the correct functioning of social care technologies. Graduated in Economy, she then took a master in Marketing Management at LUISS Business School in Rome and a course in International Marketing and Logistics at ESSCA School of Management in Budapest.
LinkedIn: https://www.linkedin.com/in/michela-cuozzo-73b543106/
Masahiro Sawayanagi
Deputy Director of the JR East Paris Office
He is a member of
- Expert of Fuel cell vehicles(IEC/TC 9)
- Expert of cybersecurity(IEC/TC 9)
- Expert of RQMS(ISO/TC 269)
- Board member of IRQBHis background is energy design. Currently involved in the overall business of JR East.
His favourite word is “how to connect between railway technology and railway services”.
LinkedIn: https://www.linkedin.com/in/masahiro-sawayanagi-mr-37134729b/
Carlos Romero
Assistant Professor in Railway Engineering, Universidad Politécnica de Madrid
Carlos Romero is Assistant Professor in Railway Engineering at the Department of Transport Engineering, Urban and Regional Planning at Technical University of Madrid (UPM), after having completed his PhD on Transportation Engineering in 2022.
His main research line focuses on the service quality and the effects of ICT on the behavior of public transport passengers, with a special interest in urban and suburban rail. He was recognized with the 2021 Young Researcher Award of the Spanish Transport Engineering Forum, the leading transportation association in Spanish academia. He has also worked for the Spanish Metropolitan Mobility Observatory after graduating in Civil Engineering at UPM.
He is also part of the HEAR community of the European University initiative EELISA – European Engineering Learning Innovation and Science Alliance.
LinkedIn: https://www.linkedin.com/in/carlosromerom/?originalSubdomain=es
Gabriele Giustiniani
Urban and Transport Analyst, Director UNeed.it, Italy
Gabriele Giustiniani - has a Ph.D. in Transport and infrastructures from Sapienza University and has been working as a transport engineer for over 20+ years.
With a focus on sustainable transport he has conducted numerous significant projects over the years. With his vast international experience in low-carbon and electric mobility solutions and his interest in the development of more climate-friendly mobility options he successfully built a large international portfolio, including projects such as ’’Promoting Certified Green Transport Services in Lebanon’’, ’’Inclusive and Safe Urban Mobility Strategy for Dhaka’’, and ’’The General Urban Traffic Plan of L’Aquila Municipality’’.
Since 2020, he has been founder and Business Development Director of UNEEDIT.
LinkedIn: https://www.linkedin.com/in/gabriele-giustiniani-89421345/?originalSubdomain=it
David Sarfatti
UIC Passenger Department, Senior Advisor
David Sarfatti graduated in 1998 with a Master’s Degree in Mathematics from the University of Caen, France and in Applied Statistics from the University of Joensuu, Finland.
After a career as IT software developer and Project Manager in the French Railway, he held a director position at Avancial Paris, one of SNCF IT Branch.
Since 2012, he is Chairman of the UIC working group for Rail Passenger Ticketing and participate in the development of new barcodes and international rail paperless ticket standards. Mr Sarfatti expertise is in the field of IT systems for Rail tickets distribution and seats reservation inventories. In 2019, he joined UIC Passenger Department as Senior Advisor.
LinkedIn: https://www.linkedin.com/in/dsarfatti/
Johan Aleksander Rindmar
App Manager, DSB
Johan serves as a Product Owner at DSB (Danish State Railways) in one of the frontend developer teams for the DSB App. He transitioned to this role after joining DSB in 2022 as a Sales Channel Manager, where he managed different business development initiatives. Prior to DSB, Johan enhanced digital customer experiences at BAT by managing e-commerce technical implementations and previously directed technical marketing strategies for the Danish market at IMI Hydronic Engineering. He obtained his Master of Technology degree from Aalto University’s School of Engineering, specialising in mechanical engineering.
LinkedIn: https://www.linkedin.com/in/johanrindmar/
Julie Seung Hee Rømer
Leadership, strategy, partnerships & innovation, DSB
Julie has specialised in shared mobility, combination travels and commercial and partnership development during the last 3,5 years working for DSB. Julie started her career with DSB Digital Labs as a Product Owner for the Kørmit product that then scaled and got taken into the main commercial department 1,5 years ago. Since then, she has worked towards anchoring the learnings from Kørmit into the FMLM (first and last mile) strategy for DSB and now working on how to scale shared mobility services across DSB stations to create even more combination travels. Prior to joining DSB, Julie has worked in the GovTech space bridging between governments and startups, and created entrepreneurship programs at DTU-UC Berkeley, ITU (UN) and others.
LinkedIn: https://www.linkedin.com/in/julieseungheeroemer/
Fabrice Morenon, PhD
Managing Director of SNCF Hubs & Connexions (Subsidiary of SNCF Group)
French foreign trade advisor Chair of the sector “Station Managers Global group” (SMGG) at
International Union of Railways (UIC)
Fabrice MORENON, Managing Director of SNCF Hubs & Connexions, subsidiary of SNCF Group (state owned company), is in charge of the international development of stations. SNCF Hubs & Connexions develops all the expertise linked to transports hubs, from financing, conception, exploitation to the optimisation of the retail and real estate development revenues. He holds a PhD in Economics (2003), a Master’s Degree in Business Law from the Sorbonne University (1996) and graduated from Sciences Po Paris (1996).
His career path brought him to be a tutor for local councilors, a technical advisor and a Chief of Staff for Ile-de-France Regional Council, and finally a political adviser to the Minister in charge of the relations with the Parliament (2007-2009) under Nicolas Sarkozy presidency. Fabrice MORENON joined SNCF in 2009 as Director of Institutional Relations, especially for Ile[1]de-France and Greater Paris. In 2012, he became Director of Public Affairs and International Development at SNCF Gares & Connexions, branch part of SNCF Group in charge of the 3,000 French stations and which intervenes on the international scene by developing the expertise linked to the conception, the exploitation and
the development of stations. Within this scope, Fabrice MORENON initiated twinning between Railway Stations: Paris Austerlitz Station/ Shanghai South Station (2015) / Seoul Station / Paris Lyon Station (2016) London Saint Pancras / Bordeaux Saint Jean (2019).
As the Managing Director of SNCF Hubs & Connexions, Fabrice MORENON aims at managing and operating railways station internationally. Hubs&Connexions operates the concession of the Monaco Monte-Carlo Station (10-year concession) with 8 million passengers per year. He also targets to accompany worldwide transports hubs operators to optimize the management of the station through digital and integrated facility management solutions and to maximize the economic potential of commercial areas in the station.
Fabrice Morenon is Chevalier (Knight) of the French National Order of Merit (2016). He has been appointed French foreign trade advisor by decree from French Prime Minister since July 2021 and named Chairman of the sector “Station Managers Global group” (SMGG) at International Union of Railways (UIC) since February 2020.
LinkedIn: https://www.linkedin.com/in/fabrice-morenon-8757805b/
Vanessa Pérez Miranda
UIC Passenger Department Senior Advisor
Vanessa Pérez Miranda is a lawyer specialised in international business with a master’s in international tourism by the Pantheon Sorbonne University. She has more than 15 years of experience in managing projects focused on innovation and internationalisation mainly in the railway sector.
Responsible for customer service and quality of tourism trains of the Spanish Railways for four years, she became a senior expert on tourism by rail. Now she is in charge of UIC TopRail , whose aim is to enhance the visibility of tourism opportunities for railways.
She is also responsible for the UIC sector dedicated to Commuter and Regional Train services and coordinator of the UIC groups of railway experts on Customer Experience and Accessibility, also run by the UIC Passenger Department.
During the Covid-19 pandemic 2020-2022 she has been part of the UIC Covid-19 Task Force Core Team as UIC contact link with the Railway Community and assumed a similar role in the coordination of the UIC Refugee Task Force in 2022.
She has been also involved in different European Projects like the Erasmus+ Projects RailtoLand and Tour&Rail and the Multimodal H2020 SESAR Projects Modus and MultiModX. She is Senior Advisor for the UIC Latin-American Region since 2019.
LinkedIn: https://www.linkedin.com/in/vanessaperezmiranda/|
Registration
- Registration fee is 1000 euros. (20 % discount for UIC Members)
- Fee includes all training sessions, full working documents, lunches, and a social dinner.
- Fee does not include Hotel accommodation and dinners.
Organisers
Partners
UIC contact: Vanessa Pérez Miranda perez at uic.org