This workshop, organized by the UIC Commuter Rail Transport Systems (CRTS) group, will explore strategies to enhance operational readiness, customer satisfaction, and sustainability in commuter rail services during such critical periods.
1.Context :
Efficient management of commuter railway systems during major events poses unique challenges and opportunities for urban mobility and public transportation authority’s worldwide. Large-scale events such as sports tournaments, festivals, and international conferences significantly impact commuter and regional rail services due to increased passenger volumes, heightened security measures, and the necessity for precise logistical coordination.
2.Objectives :
- To identify and analyze common challenges commuter rail systems face during major events.
- To explore best practices in operational management, passenger flow control, and security enhancement during events.
- To discuss the impact of large events on commuter satisfaction and overall service quality.
- To provide a forum for exchange among rail professionals and policymakers on improving preparedness and resilience.
Target Audience :
- Commuter railway operators and managers
- Public transport planners and policymakers
- Event logistics and urban mobility experts
- Sustainability and safety professionals in transportation
- Academics and researchers in rail transportation and urban planning
4. Expected Outcomes :
- A deeper understanding of effective commuter rail management practices during major events.
- Identification of innovative solutions for improving customer experience amidst high operational demand.
- Enhanced collaboration and networking opportunities among international rail professionals and stakeholders.
5. Webinar Structure Programme
10:00-10:15 Part 1 : Welcome and Opening Remarks
- Introduction to the webinar and its significance
- Introduction to UIC CRTS activity
- Overview of the agenda
10:15-10:45 Keynote speeches
- Thomas Perrot, Senior Manager, UEFA (confirmed)
10:45-11:45 Part 2 : « Global Experiences in Managing Railway Operations for Major Events »
- Detailed case studies from selected railways that have successfully handled large passenger flows and operational challenges during major events (e.g., sports tournaments, international festivals, and exhibitions) from France, Italy, Hungary.
11:45-12:15 Part 3 : Panel Discussion : « Strategic Management of Railway Services for Large-Scale Events »
- Panelists : Railway operators and urban mobility experts involved in large event operations
- Discussion points :
- Operational challenges faced during major events (e.g., Olympics, Jubilee, Monaco Grand Prix).
- Coordination practices with event organizers, police, and city authorities.
- Special measures taken to improve customer experience (communication, signage, extra staff).
- Adaptations of regular services to meet the increased demand (extra trains, service adjustments).
- Key lessons learned and best practices for future event planning.
12:15-12:30 Part 4 : Closing Remarks
- Summary of key takeaways from the webinar.
- Future steps and opportunities for further engagement.
Duration : 2,5 Hours
Date & Time : 10 June 2025, 10:00-12:30
Registration online using the following link : https://evenium.events/crts-big-events/