Workshop on Crisis Communication and Social Media 13–14 February 2018, Paris, UIC Headquarters


Crisis Management is one of the core issues of the security organization and will be one main topic of the UIC Security Division in 2018. We are delighted to invite you to the Workshop on crisis communication and social media.

The main focus of the workshop will be the use of different communication channels and best practices for the internal and external communication during crisis situations. Another focus will be the use of social media and the related problems (e.g. false information).

The workshop aims to facilitate exchanges of knowledge and best practices between UIC members (e.g. railway undertakings, rail infrastructure managers), other critical infrastructure operators, first responders and blue light organizations, as well as researchers, journalists and communication experts.

Participation is free of charge but the number of places is limited. Registration is therefore made on a "first come first served" basis. The presentations and discussions will be in English.


The workshop will start on the 13 February at 9:00 am and end on 14 February at 5:00 pm.

13 February

09:00 Registration and welcome coffee
10:00 Opening address on behalf of UIC
10:30 1st session – Communication concepts from railway companies
13:00 Lunch
14:30 2nd session – Communication concepts from third parties (other CI operators / sectors, first responders, authorities, etc.)
17:30 Wrap up and closure
18:00 Cocktail dinner

14 February

09:00 Welcome
09:30 3rd session: Crisis communication – research results and perspectives
12:00 Lunch
13:30 4th session: Communication guidelines workshop (held by the University of Sheffield)
16:30 Wrap up and closure
17:00 End of the event

The detailed agenda is under continuous update. Download the draft


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For more information about this event, please contact Grigore HAVARNEANUgro.ciu:unaenravah’)]

How to get to UIC

Venue: International Union of Railways (UIC), 16 rue Jean Rey, F-75015 Paris, France

Metro: Line 6 (Stop: Bir Hakeim)
RER: Line C (Stop: Champ de Mars-Tour Eiffel)
Bus: 42, 69, 82, 87
Taxi: One taxi station next door

Accommodation tips

List of suggested Hotels

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These Hotels propose reduced fares if you attend a meeting at UIC. To book your room, contact the hotel directly and mention the name of UIC and the event you are attending.
See the document