UIC Virtual Training Course on ACCESSIBILITY IN RAIL

This training was created by The International Union of Railways and the ONCE Foundation for Cooperation and Social Inclusion of People with Disabilities, with the support of the PASSAGE Railway Accessibility Expert Group.

Creating a barrier-free railway where people with disabilities and/or reduced mobility can travel independently is a shared goal, and while infrastructure upgrades take time, progress is being made in this respect.

In the meantime, improving assistance services and ensuring that staff are sufficiently trained are key to enhancing the travel experience.

Professionals working with passengers with disabilities and/or reduced mobility play a crucial role in turning this vision into a reality. To support these efforts, this e-learning accessibility training course was developed to help participants integrate accessibility best practices into their daily work.

TRAINING COURSE STRUCTURE

The training course comprises six modules, each designed to enhance understanding and skills in supporting passengers with disabilities and/or reduced mobility. These modules offer practical knowledge and tools for creating a more accessible and inclusive railway environment.

Module 1: Disability awareness
Module 2: Legislation and passenger rights
Module 3: Passengers with reduced mobility
Module 4: Passengers with visual impairments
Module 5: Passengers with hearing impairments
Module 6: Passengers with intellectual, developmental and learning disabilities

OBJECTIVES

At the end of the six modules, the learners will:

Understand key concepts: Learn and define essential concepts and facts about accessibility, inclusion and disabilities.

Be familiar with the relevant laws: Be aware of the laws and regulations that protect passengers with diverse needs and understand how this impacts your professional practices.

Be able to evaluate accessibility: Analyse your professional environment to assess its accessibility for people with disabilities and/or reduced mobility, and provide relevant tailored assistance.

Have learned from best practices: Draw inspiration from successful practices worldwide to enhance the travel experience for passengers with disabilities and/or reduced mobility within your company.

Communicate effectively: Develop confidence in communicating with passengers knowing the important communication tips and using proper, inclusive language that fosters respect and understanding.

Promote proactive support: Encourage empathy and a proactive approach in making the railway environment more accessible and inclusive.

TARGET GROUPS

Managers and decision-makers in the railway sector, including accessibility managers and senior leaders.
Railway employees who directly provide assistance to passengers with disabilities and/or reduced mobility.
Railway employees who have regular contact with customers but do not routinely provide direct assistance, such as ticket sales staff, ticket inspectors, and train drivers.
Railway employees involved in the design of the railway environment, such as engineers and architects.
Students in fields related to the railway industry, management, urban design, and accessibility.

CONDITIONS FOR PARTICIPATION

This training course is delivered entirely online and can be accessed at any time after enrolment.
Participants will have access to the course for one year from the date of enrolment.
The course is designed for people who wish to gain a comprehensive understanding of accessibility services and assistance procedures for persons with disabilities and/or reduced mobility travelling by train.
No prior knowledge or experience related to the subject is required.
Participants who successfully complete the course will receive a certificate of completion.

Pricing