Passenger Services Group

Strategic objectives

  • Enable distribution within Europe of railway tickets for UIC members in a cost-effective manner by taking into account technological development and European regulations
  • Cooperation between UIC members in order to provide common standards relating to all processes involved in railway distribution – timetables, fares, tariffs, booking, fulfilment and after-sales
  • Agreement on IT standards for telematic applications related to passenger transport
  • Establishment of a common position on good practice relating to the implementation of the European Rail Passenger Rights Regulation (1371/2007)

Passenger Experts Subgroup

The Passenger Expert Subgroup is the umbrella group for the PSG’s commercial and technical activities. It facilitates cooperation on international distribution between UIC members and transforms their commercial and regulatory requirements into technical standards and interfaces for international sales and distribution systems. The group focusses on:

  • Ticket layout and security standardisation
  • Standardisation of reservation and distribution systems
  • Sales and tariff harmonisation for NRT (non-reservable tickets), IRT (integrated reservable tickets), NT (night trains) and EWT (east-west tariffs/traffic)
  • Recommendations and preparations for the Special Conditions of International Carriage (SCIC)
  • Innovation and digitalisation

For further information

MERITS

Multiple East-West Railway Integrated Timetable Storage

MERITS is a single database containing timetable data for many different railway companies. The data is integrated and reproduced twice a week. MERITS is designed to provide rapid access for each railway company to all the data needed to produce timetables and to operate with a single source of data, thereby doing away with large volumes of multilateral exchanges.
The MERITS timetable data consists of:

  • Train schedules and services
  • Location database
  • MCTs (minimum connection times)

Use of MERITS data

The integrated MERITS data is used to provide a broad overview of railway undertakings’ timetable data, including domestic and international trains, for the following purposes:

  • Customer information
  • Journey planning
  • Ticket booking
  • Feeding mobile applications

UIC licenses MERITS integrated data to third parties.
For more information and subscription, please visit: https://uic.org/merits-database

PRIFIS

PRIFIS (PRIce and Fare Information Storage) is a database containing price and tariff data for more than 40 railways. The data represents prices and fares for NRT (Leaflet 108-1). PRIFIS is designed to provide each railway company with rapid access to the data it needs and to operate with a single source of data, thereby doing away with large volumes of multilateral exchanges.

Similar to the timetable data offered by MERITS, this centrally managed database contains, in a standard format, all of the fare and tariff data necessary to provide customers with comprehensive information. Data is supplied by the railways’ existing systems, either automatically via a web-based interface or manually using data capture software.

Publication:

PASSAGE

Passenger Accessibility Solutions Support and Action Group of Experts,
PRM European Group of Experts

The PASSAGE group of experts has become the go-to body for railway accessibility among the European railways. Its objectives are to create and safeguard professional exchange among the railways in order to identify the work needed at national and transnational level and potential solutions to accessibility issues.

The PASSAGE group holds three meetings per year. The results of the group’s activities are reported at each meeting, and each company provides an update on accessibility issues. Updates on the performance of the PRM ABT (assistance booking tool) are also provided during meetings. The tool was created to provide assistance to international passengers by connecting PRM centres.

Publication: Information on best practice has been gathered in UIC Leaflet 145, which provides guidance for the provision of accessibility services in railway companies and is periodically updated by members.

PRM Assistance Booking Tool
EU Regulation 1371/2007 stipulates that assistance for passengers with reduced mobility (PRM) must be provided if requested and notified at least 48 hours prior to departure. In the case of complex journeys on several different networks, this creates a communication challenge as the relevant information must be communicated to the railway staff in charge at origin and departure and at each transfer point. The PRM Assistance Booking Tool is a web-based application that helps to structure and facilitate bookings of assistance services for PRM for international journeys throughout Europe. It is a reference application for the standards and XML messages defined in UIC Leaflet 918-6.
Publication:

PATRIC

Passenger Accounts and Ticketing Rules Inspection Committee

Cross-distribution of domestic and international tickets is based upon the multilateral agreements provided for by UIC Leaflets 918-1, 918-2, 918-3 and 301 and by the Special Conditions of International Carriage (SCIC) for different types of tickets. However, these transactions are not always underpinned by automated data exchange with the vendor system. Therefore, the accounts kept for certain types of ticket are based on subsequent uploads of sales datasets to international accounting systems in accordance with UIC Leaflet 301.

In this context, carriers trust that ticket issuers will correctly calculate and allocate the revenue they are entitled to from the sale of their tickets. In addition, they rely on the relevant conditions of carriage and tariffs being applied correctly and the agreed measures for revenue securing being implemented.

In order to ensure that the revenue resulting from such sales is distributed correctly, intermittent audits are carried out by the PATRIC Steering Board in accordance with the regulatory framework set out in UIC Leaflet 120. These audits must take account of the evolving competitive environment.

Publication:

Relationships with other bodies

UIC actively collaborates with other international bodies, such as:

  • OSJD, with shared management of OSJD/UIC IRSs/leaflets
  • CER with regard to the TAP TSI regulations and relations with the European Union Agency for Railways
  • CIT on all relevant legal issues such as ticket layout, GDPR, etc.
  • UITP and IATA on intermodality projects: Door2Door and Air+Rail

UIC Publications

 See all publications